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Reviews about Walgreens

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  August 23, 2019, by Kathleen Freeman
  Hi, this is my neighborhood Walgreens. The past few days my husband came down with a rash. I suggested we go to the Walgreens Clinic to get it checked out; he was hesitant due to the Clinics being fairly new. My case was that he could see an APRN, and then immediately get a prescription filled while we were there if he needed one - close to home and convenient for care and prescription filling. I decided to go along with him and here is how it went. He did get a prescription; however the pharmacy was unable to fill it. The woman behind the counter notified my husband that it could not be filled. He then asked if she could call another Walgreens to see if they could fill it - with this being a rash, he wanted to get his script filled ASAP. She obliged but then after 10 mins informed us that the other Walgreens could not fill it either, and the soonest we could get it filled would be Monday, which was 3 days later. So, I asked if there was another recommendation or a similar item that could be substituted. She said she didn't know, and that we would have to ask the doctor. Now, not only do I work in healthcare, but I also have had the experience of my PCP ordering a script that was not a conventional option, to which the pharmacist made their recommendation, called my doctor, straightened it out, and then called me to let me know that an alternative has been recommended and would I be OK with the alternate script. So, I once again asked if there was an alternative that could be recommended and asked for approval from the APRN. The lady once again told me that they have nothing to do with the clinics and that if we wanted a different prescription, we would have to ask the APRN ourselves. I am absolutely disappointed with the lack of customer service and laziness that was displayed by this personnel. I work in healthcare, but am not clinical, however I do believe it is the within the job scope of the Pharmacist to make a recommendation and communicate this back to the ordering provider. NOT the job of the patient to take that information back to their provider and ask for something else. If we had not been standing right there, I highly doubt the pharmacy would have called us to tell us that they can't fill the script and to contact our doctor. Secondly, there was a blonde woman working behind the counter. In our 10 min wait, she was extremely rude to several of the elderly customers. I understand that elderly people don't understand their benefits, that they can be cranky and hard to explain things to - and that there is a high chance that she has to deal with this on a regular basis. It is still no excuse in my eyes to literally have zero empathy with your customers, not offer any kind of solution and to repeat to them you don't know anything and they will have to contact their insurance company, and then roll your eyes once they leave. Both of these put together were extremely extremely disappointing - not only to witness but the pure basis of my recommendation of the clinic to my husband,and to several others, has been based on the convenience factor of the clinic and pharmacy together. I am just so disgusted and honestly frustrated by the lack of customer service and lack of empathy we experienced and also witnessed. I don't think I can in good conscience get my scripts filled at this location anymore. It is surprising to have witnessed this given the day and age we live in of the customer experience.